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Frequently Asked Questions

1. Why do I sometimes receive a different item from the one that I ordered?

Under the Federal Acquisition Regulations (FAR), the federal government is required to purchase products made by the blind and severely disabled through the AbilityOne Program. These products are available in lieu of the commonly purchased commercial items, termed Essentially the Same (ETS).

2. What if I need something not on the GSA schedule?

Contact your local Account rep.

3. How do I know I am getting the best price?

GSA Schedule contracts are negotiated with the intent of achieving the contractors’ basis of award customer pricing/discounts under similar conditions.

4. Can I use my government wide commercial purchase card for payment?

Yes, GSA Schedule contractors are required to accept the purchase card for payments equal to or less than the micro-purchase threshold.

5. Is there a minimum or maximum order amount?

Staples’ minimum order is $50.00.

6. How do I get a Staples Federal Government catalog?

Contact your local Account rep.

7. When will I receive my order?

Most locations are considered next day delivery for orders place by 4pm; however, there are some remote areas that do not receive next day deliveries. These items will be shipped the same day of order.

8. What is the Staples return policy?

All merchandise returned to Staples must be in resalable condition, in the original container with all packing materials, and will be accepted within 30 days of purchase. To return an item and insure that you receive proper credit: If your order was placed electronically, simply access your order from the Order Status screen; follow the instructions to complete an online return form. This is the preferred method. Or, complete the Hassle-Free Returns Form on the reverse side of your packing slip. Place the completed Returns Form inside the shipping carton with the merchandise being returned. Failure to complete and enclose this form may delay your credit. Please write on the carton return to Staples and forward to your receiving area.

9. How can I find consumables for my office machines?

The Order.StaplesAdvantage.com search window allows searching by the manufacturers item number. Additionally, Order.StaplesAdvantage.com has a link called Ink and Toner Finder in the upper left corner of the home page. The Ink and Toner Finder function allows you to select your machine and then view the available consumables.

10. What do I do with my empty laser toner cartridge?

The original box contains a preaddressed and pre-paid UPS shipping label. Place your empty in the box or the one the new toner came in, affix the return label to the box, and leave it at your buildings UPS pick-up point. TIP: One pre-paid label may be used for multiple boxes, bundled together.

11. How can I learn more about Order.StaplesAdvantage.com?

A self-guided tour of Order.StaplesAdvantage.com is available.